When using Frontify on a daily basis, a lot of emails will be sent out. No matter if it’s through the invitation of new people to the platform or notifications about the latest changes in your projects – your users will have a touchpoint to your brand by email. Delivering on-brand emails from Frontify makes sense, since being on-brand is probably the very reason you’re using our platform.
With the email white labeling feature, you can change the appearance of your email templates in a very straightforward way. Please, note that the email template can only be customized only at the account level.
To do so, go to your account settings by clicking your avatar image on the bottom left > ‘Account’. There, you’ll find a button that’ll allow you to customize the email template, as seen in the GIF below.
Under the ‘General’ tab, you can customize or add a logo, and modify the design of your call-to-action button. You can change the color of the call-to-action text, as well as the button. You can also define the 'Reply-to-Address'
When you switch to the ‘Text’ tab, you can adjust the textual information your users receive. This, by customizing the final words of your email, and the greeting at the end. You can also change the footer of the email and, for example, provide your individual address with a link, or change the claim.
Customized Sender Email Address
By default, emails from Frontify are sent from the sender: support@frontify.com. If you would like to change the sender email to an email address you own, please reach out to your Customer Success Manager.