Frontify

Clear prompts lead to better, more usable results.

Write effective prompts for the Brand assistant

Workspace spotlight search

Natural language search

Find assets faster with AI-powered image understanding.

Enhanced image search

Frontify offers multiple search experiences, each designed for different use cases.

Understanding Search Types in Frontify

Available languages in Frontify

A clearer way to measure authenticated usage as Frontify expands across connected tools, integrations, and AI-powered workflows.

Understanding Frontify’s MAU definition update

Manage and organize assets using natural language.

Brand assistant in DAM

Explore the functionality provided throughout the Platform. 

Platform

Learn how to share content with your team, external partners, and invited users including how to give specific people access to individual folders.

Sharing Capabilities (Assets, Collections and Folders)

Get to know the Revisions feature and how it can help you organize asset iterations.

Revisions

This article will show you how to use asset filters and metadata to search through assets in the backend of your brand space.

Asset Filters

Emojis

Asset Chooser

This article explains how you can work with bulk actions in the Libraries and how it can help you organize your assets.

Bulk curation in libraries

Cookie consent management

Navigate the platform more easily with the new layout

Understanding the new platform navigation

Interact with your brand guidelines conversationally.

Brand assistant in Guidelines

How viewers can log out of Frontify, and how admins can make it easier for them

Logout Options for Viewers

Make metadata more consistent, helping teams organize and discover assets more reliably.

Catalogs

General

Frontify allows a clear and user-friendly representation of your brand architecture, no matter how complex it is.

How to structure your brand in Frontify?

Learn about Frontify user roles, what each role can do, and how roles are assigned.

User roles and permissions

Own your profile. Update everything, instantly.

User Profile

Recommendations to Get the Best Frontify Experience

Frontify System Requirements

Shortcuts are very helpful. We have one ;-)

Keyboard shortcuts

Getting Started 

Troubleshooting unauthorized access and permission issues

Understanding and fixing 403 and 404 errors in Frontify

Create custom URLs path to redirect users to specific Frontify pages

Domain Path

Team and enterprise customers can easily customize their login page. This article helps you get started.

Branded Login Page

Keep an overview and manage all your domains in a single dashboard

Domain Overview

Use your own subdomain for your Frontify Brand Portal

Set up a Custom Subdomain

Set up customized and on-brand email notifications based on your brand guidelines – for all your Frontify-related emails.

Customize email template (White labeling)

This article will provide you with all the information and links you need to keep oversight on your user management.

User Management Overview

It's easy to set additional team members as account admins.

Change or add an account administrator

Learn how users gain access to Frontify and how roles and permissions control what they can see and do.

User access management

Simplify onboarding by letting collaborators request access. This feature gives you more control over who joins your brand portal.

Access request

Learn how to set up 2FA in your account to add another layer of protection.

Two-Factor Authentication (2FA)

Meet your company’s high security standards with the provisioning feature.

Provisioning

Learn how to share your guidelines publicly and manage access settings for external viewers.

Public sharing

Learn how to add languages, assign translators, and make your brand guidelines available in multiple languages.

Multi-language feature

Learn what a favicon is and how to set it up for your Frontify page

Favicon

This article will show you how to include a terms and conditions notice to your public Frontify Guidelines

Terms & Conditions

How to customize newsletter notifications and manage applications within Frontify

Newsletter Notifications and Applications

Understand how you can make your password more secure

Options to customize your password

This guide will help you customize the sender email address for transactional emails sent from Frontify, such as invitations, notifications, and access requests.

How to Change Your Transactional Email Sender Address

This article outlines the process for renewing expiring domain SSL certificates.

Domain SSL Certificate Renewal Process

Account Setup and Configuration

Simplify the access to Frontify for all your employees by using SSO (Single Sign-On).

SSO - Fast and Convenient Login for Employees

A selection of frequently asked questions about Single Sign On.

SSO: Frequently Asked Questions (FAQ)

Answers to common questions about how best to manage Frontify access for your company's SSO users.

Managing Access & Permissions with SSO

Map identity provider groups to Frontify User Groups to automate user access via SSO.

SSO user groups mapping

This example shows you how to configure Okta for Frontify.

SSO - Okta Configuration Example

This example shows you the configuration of Google for Frontify.

SSO - Google Configuration Example

This example shows you how to configure ADFS for Frontify.

SSO - ADFS Configuration Example

This example shows you how to configure Microsoft Entra for Frontify.

SSO - Microsoft Entra (Azure AD) Configuration Example

This example shows you the configuration of OneLogin for Frontify.

SSO - OneLogin Configuration Example

SSO SAML Troubleshooting

This article outlines the process for handling renewals of expiring SSO (SAML) certificates.

SSO Certificate Renewal Process

Instructions to start the SSO setup for your brand portal with SAML

How to set up SSO (Single-Sign On) with SAML

Single Sign-On (SSO)

Analyze and understand the search behavior of users to improve the discoverability of brand content in Guidelines & Libraries

Analytics Dashboard – Search Insights

Learn how your teams engage with brand content across Frontify and uncover insights that help you improve adoption, content performance, and brand consistency.

Analytics Dashboard – Overview

Control all the events associated with specific assets

Asset audit trail

Learn more about the storage of your Frontify platform.

Analytics Dashboard - Storage tab

Analytics Dashboard - Template tab

Learn how to view page and document engagement, including views and attachment downloads, in your guidelines.

Understanding guideline analytics

Learn more about how your assets are performing across your brand platform.

Asset Analytics – Via library

Analytics (Brand Performance)

Uploaded files are scanned for malware and will be locked (no download possible) if infected

Security – Anti-malware Protection for Uploaded Assets

Penetration Testing Questions? Reach Out to Your Customer Success Manager

Learn how Cloudflare, reverse proxies, and Web Application Firewalls (WAFs) can affect traffic to Frontify and what you can do to reduce the risk of blocked requests.

Why traffic can be blocked when using Cloudflare or another Web Application Firewall (WAF)

Security

How can I use Analytics filters to get the info I want?

Fast and easy ways to sort your assets in Frontify

How can I sort Guidelines, Projects, and Libraries?

How can I troubleshoot the Frontify Password reset?

Can I configure Request Access? If so, how?

Why I am not receiving Frontify mail? How can I fix it?

A few steps to invite your team to your Guideline

How do I invite team members to view my Guideline (Project or Media Library)?

Is it possible to let certain employees login via Single Sign On, but not all?

We use Single Sign On today. What happens to users that are not in the company anymore? Do we have to delete them manually?

How does a user become part of a Smart Group?

What parameters may be used to dictate a Smart Group?

Is it possible to manually add a user to a Smart Group?

Why can’t I edit the content on the page?

What is Single Sign On for?

How to grant access to users and groups to the Analytics Dashboard

Easily update your brand color from your dashboard.

How can I change the brand color?

How do I set up a Custom Subdomain?

Why is the analytics download sum so high?

Can I set up a landing page?

How can I share my Guidelines or assets with employees or external people?

A pop up message with “you’re currently offline, your changes are not going to be saved” appears, what can I do?

How can I reset or change my password?

Learn how to transfer a brand to your client's account

How to transfer a brand

Learn how to contact Frontify Support and where to go for different types of help.

How to contact Frontify Support

Inviting users to guidelines, libraries, projects, or specific folders

How to invite team members

Learn how to benefit from user groups by setting them up, adding members, and assigning them to specific projects.

How to Create User Groups

Learn how you can delete users from a project level or from the whole platform and transfer ownership rights.

How to Delete a User

If the password reset doesn't work, you didn't receive the email or it's shown as expired, check out this article.

I can not reset my password, what can I do?

Can I use dark mode?

Why do I get a "403-Unauthorized" error?

Why do I get a 404 error with “Page Not Found”?

Can I change the background color for the Guideline icons in the Dashboard view?

Can I change the icon for the Guideline in the Dashboard view?

Why can't I change how the Brand or Guideline tile look in the Dashboard view (e.g. image or brand logo)?

How can I change the owner of a brand?

Is password protection possible for a Guideline, Folder, Asset, etc.?

Sure you can do that. Follow the 5 steps in this article.

Can I create my own webfont package?

A selection of frequently asked questions about the custom subdomain setup.

Custom Subdomain: Frequently Asked Questions (FAQ)

What information do we need to provide to update/renew the SSL certificate for our domain?

Why does the message “Certificate expired: Your connection is not private” appear?

Can I pay with PayPal, Twint, Credit Card or Invoice?

Do we need to set up SSO for every Domain we have?

What information do we need to provide to update the certificate for the SSO setup?

Why am I not able to see the Analytics?

What is considered an "Asset view"?

Why is External Usage only showing a numerical value, but no additional detail?

What is External Usage referencing?

Is it possible for each brand within an environment to have its own login page?

How can I export the Analytics chart data?

Control where and how the Brand assistant is available across your account.

How to enable or disable the Brand assistant

Frontify Support cannot manage permissions or access inside your organisation's portal. Here's how to find the right person to help you and what steps to take.

I can't access content or assets in my Frontify portal — what should I do?

Optimize your asset distribution with Frontify Media Delivery

Frontify Media Delivery

Ensuring a smooth transition to Frontify Media Delivery

Media Delivery transition guide

Get weekly insights into how your Frontify assets are being delivered across the web

Articles

Collections