Platform

Explore the functionality provided throughout the Platform.

Frank Hesenius avatar Johannes Waibel avatar Marco avatar +7
95 articles in this collection
Written by Frank Hesenius, Johannes Waibel, Marco and 7 others
Account Setup and Configuration

Customize Not Found / Unauthorized Error Pages

Personalize your 404 or 403 page errors with the Error Page Builder
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Domain Path

Create custom URLs path to redirect users to specific Frontify pages
Lorenzo Orazi avatar
Written by Lorenzo Orazi
Updated over a week ago

Branded Login Page

Team and enterprise customers can easily customize their login page. This article helps you get started.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Domain Overview

Keep an overview and manage all your domains in a single dashboard
Lorenzo Orazi avatar
Written by Lorenzo Orazi
Updated this week

Set up a Custom Domain

Use your own domain for your Frontify Brand Portal
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

Customized Email Notification Templates (White Labeling)

Set up a customized and on-brand email notification template based on your brand guidelines – for all your Frontify-related emails.
Raffael Spescha avatar
Written by Raffael Spescha
Updated over a week ago

User Management Overview

This article will provide you with all the information and links you need to keep oversight on your user management.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Change of the Account Administrator

It's easy to set additional team members as account admins.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

User Access Management

There are different ways of managing access and users with Frontify.
Patrick Schädler avatar
Written by Patrick Schädler
Updated over a week ago

Request Access

Allow new users to request access directly on the login page. This is how you configure the request access.
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

Two-Factor Authentication (2FA)

Learn how to set up 2FA in your account to add another layer of protection.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Provisioning

Meet your company’s high security standards with the provisioning feature.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Public sharing

Learn how to share your Brand Portal with stakeholders.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Multi-language feature

Frontify Style Guides can be set up in multiple languages.
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

Favicon

This article will explain what a favicon is and how to set it up for your Frontify page
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

Terms & Conditions

This article will show you how to include a terms and conditions notice to your Frontify platform
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago
FAQ

Can I configure Request Access? If so, how?

Carina avatar
Written by Carina
Updated over a week ago

How can I sort Guidelines, Projects, and Libraries?

Fast and easy ways to sort your assets in Frontify
Lorenzo Orazi avatar
Written by Lorenzo Orazi
Updated over a week ago

How do I invite team members to view my Style Guide (Project or Media Library)?

Carina avatar
Written by Carina
Updated over a week ago

Is it possible to let certain employees login via Single Sign On, but not all?

Carina avatar
Written by Carina
Updated over a week ago

We use Single Sign On today. What happens to users that are not in the company anymore? Do we have to delete them manually?

Carina avatar
Written by Carina
Updated over a week ago

How does a user become part of a Smart Group?

Carina avatar
Written by Carina
Updated over a week ago

What parameters may be used to dictate a Smart Group?

Carina avatar
Written by Carina
Updated over a week ago

Is it possible to manually add a user to a Smart Group?

Carina avatar
Written by Carina
Updated over a week ago

Why can’t I edit the content on the page?

Carina avatar
Written by Carina
Updated over a week ago

What is Single Sign On for?

Carina avatar
Written by Carina
Updated over a week ago

How can I change the Brand Color?

Brand Color change
Carina avatar
Written by Carina
Updated over a week ago

How do I set up a Custom Domain?

Carina avatar
Written by Carina
Updated over a week ago

Why is the analytics download sum so high?

Carina avatar
Written by Carina
Updated over a week ago

Can I set up a landing page?

Domain Overview
Carina avatar
Written by Carina
Updated over a week ago

How can I share my Style Guide or assets with employees or external people?

Carina avatar
Written by Carina
Updated over a week ago

A pop up message with “you’re currently offline, your changes are not going to be saved” appears, what can I do?

Carina avatar
Written by Carina
Updated over a week ago

How can I reset or change my password?

How to change or reset the password.
Carina avatar
Written by Carina
Updated over a week ago

How to transfer a brand

Learn how to transfer a brand to your client's account
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

How to contact Frontify Support

Carina avatar
Written by Carina
Updated over a week ago

How to set up a Custom Subdomain

Create a custom Frontify subdomain
Lily avatar
Written by Lily
Updated over a week ago

How do I update my credit card details

Change your credit card details.
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

How to Invite Team Members

Share your amazing work with others in your company.
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

How to Create User Groups

Learn how to benefit from user groups by setting them up, adding members, and assigning them to specific projects.
Jennifer Hubauer avatar
Written by Jennifer Hubauer
Updated over a week ago

How to Delete a User

Learn how you can delete users from a project level or from the whole platform and transfer ownership rights.
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

I can not reset my password, what can I do?

If the password reset doesn't work, you didn't receive the email or it's shown as expired, check out this article.
Carina avatar
Written by Carina
Updated over a week ago

Can I use dark mode?

Carina avatar
Written by Carina
Updated over a week ago

Why do I get a "403-Unauthorized" error?

Carina avatar
Written by Carina
Updated over a week ago

Why do I get a 404 error with “Page Not Found”?

Carina avatar
Written by Carina
Updated over a week ago

Can I change the background color for the Style Guide icons in the Dashboard view?

Carina avatar
Written by Carina
Updated over a week ago

Can I change the icon for the Style Guide in the Dashboard view?

Carina avatar
Written by Carina
Updated over a week ago

How to Share Screens via Public Link

You`ve the possibility to share screens and more
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

Why can't I change how the Brand or Style Guide tile look in the Dashboard view (e.g. image or brand logo)?

Carina avatar
Written by Carina
Updated over a week ago

How to create or upgrade a subscription?

Would you like to subscribe to one of our plans or upgrade your current one?
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

How can I change the owner of a brand?

Change Brand Owner
Carina avatar
Written by Carina
Updated over a week ago

Is password protection possible for a Style Guide, Folder, Asset etc.?

Carina avatar
Written by Carina
Updated over a week ago

How can I find my invoices?

You are searching for your invoices?
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

Can I create my own Webfont package?

Sure you can do that. Follow the 5 steps in this article.
Frank Hesenius avatar
Written by Frank Hesenius
Updated over a week ago

Custom Domain: Frequently Asked Questions (FAQ)

A selection of frequently asked questions about the custom domain setup.
Marco avatar
Written by Marco
Updated over a week ago

What information do we need to provide to update/renew the SSL certificate for our domain?

Carina avatar
Written by Carina
Updated over a week ago

Why does the message “Certificate expired: Your connection is not private” appear?

Carina avatar
Written by Carina
Updated over a week ago

Can I pay with PayPal, Twint, Credit Card or Invoice?

Carina avatar
Written by Carina
Updated over a week ago

Do we need to set up SSO for every Domain we have?

Carina avatar
Written by Carina
Updated over a week ago

What information do we need to provide to update the certificate for the SSO setup?

Carina avatar
Written by Carina
Updated over a week ago

Why does an 403 error appear after setting up SSO and logging in via SSO?

Carina avatar
Written by Carina
Updated over a week ago

Which assets are tracked for the asset download in the Analytics?

Carina avatar
Written by Carina
Updated over a week ago

Why am I not able to see the Analytics?

Analytics
Carina avatar
Written by Carina
Updated over a week ago

What is considered an "Asset view"?

Analytics
Carina avatar
Written by Carina
Updated over a week ago

Why is External Usage only showing a numerical value, but no additional detail?

Analytics
Carina avatar
Written by Carina
Updated over a week ago

What is External Usage referencing?

Analytics
Carina avatar
Written by Carina
Updated over a week ago

Is it possible for each brand within an environment to have its own login page?

Carina avatar
Written by Carina
Updated over a week ago