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Platform

Explore the functionality provided throughout the Platform.

108 articles
Account Setup and Configuration

Customize not found / unauthorized error pagesPersonalize your 404 or 403 page errors with the Error Page Builder
Branded Login PageTeam and enterprise customers can easily customize their login page. This article helps you get started.
Domain PathCreate custom URLs path to redirect users to specific Frontify pages
Domain OverviewKeep an overview and manage all your domains in a single dashboard
Set up a Custom SubdomainUse your own subdomain for your Frontify Brand Portal
Customize Email Template (White Labeling)Set up customized and on-brand email notifications based on your brand guidelines – for all your Frontify-related emails.
User Management OverviewThis article will provide you with all the information and links you need to keep oversight on your user management.
Change or add an account administratorIt's easy to set additional team members as account admins.
User Access ManagementThere are different ways of managing access and users with Frontify.
Request AccessAllow new users to request access directly on the login page. This is how you configure the request access.
Two-Factor Authentication (2FA)Learn how to set up 2FA in your account to add another layer of protection.
ProvisioningMeet your company’s high security standards with the provisioning feature.
Public sharingLearn how to share your Brand Portal with the relevant stakeholders.
Multi-language featureFrontify Guidelines can be set up in multiple languages.
FaviconLearn what a favicon is and how to set it up for your Frontify page
Terms & ConditionsThis article will show you how to include a terms and conditions notice to your public Frontify Guidelines
Newsletter Notifications and ApplicationsHow to customize newsletter notifications and manage applications within Frontify
Options to customize your passwordUnderstand how you can make your password more secure
FAQ

How can I troubleshoot the Frontify Password reset?
Can I configure Request Access? If so, how?
How can I sort Guidelines, Projects, and Libraries?Fast and easy ways to sort your assets in Frontify
How can I use Analytics filters to get the info I want?
How do I invite team members to view my Guideline (Project or Media Library)?A few steps to invite your team to your Guideline
Why I am not receiving Frontify mail? How can I fix it?
Is it possible to let certain employees login via Single Sign On, but not all?
We use Single Sign On today. What happens to users that are not in the company anymore? Do we have to delete them manually?
How does a user become part of a Smart Group?
What parameters may be used to dictate a Smart Group?
Is it possible to manually add a user to a Smart Group?
Why can’t I edit the content on the page?
What is Single Sign On for?
How to grant access to users and groups to the Analytics Dashboard
How can I change the Brand Color?Brand Color change
How do I set up a Custom Subdomain?
Why is the analytics download sum so high?
Can I set up a landing page?Domain Overview
How can I share my Guidelines or assets with employees or external people?
A pop up message with “you’re currently offline, your changes are not going to be saved” appears, what can I do?
How can I reset or change my password?How to change or reset the password.
How to transfer a brandLearn how to transfer a brand to your client's account
How to contact Frontify Support
How to change a Frontify SubdomainChange your Frontify subdomain
How do I update my credit card details?Change your credit card details.
How to Invite Team MembersShare your amazing work with others in your company.
How to Create User GroupsLearn how to benefit from user groups by setting them up, adding members, and assigning them to specific projects.
How to Delete a UserLearn how you can delete users from a project level or from the whole platform and transfer ownership rights.
I can not reset my password, what can I do?If the password reset doesn't work, you didn't receive the email or it's shown as expired, check out this article.
Can I use dark mode?
Why do I get a "403-Unauthorized" error?
Why do I get a 404 error with “Page Not Found”?
Can I change the background color for the Guideline icons in the Dashboard view?
Can I change the icon for the Guideline in the Dashboard view?
Why can't I change how the Brand or Guideline tile look in the Dashboard view (e.g. image or brand logo)?
How to create or upgrade a subscription?Would you like to subscribe to one of our plans or upgrade your current one?
How can I change the owner of a brand?Change Brand Owner
Is password protection possible for a Guideline, Folder, Asset, etc.?
How can I find my invoices?You are searching for your invoices?
Can I create my own webfont package?Sure you can do that. Follow the 5 steps in this article.
Custom Subdomain: Frequently Asked Questions (FAQ)A selection of frequently asked questions about the custom subdomain setup.
What information do we need to provide to update/renew the SSL certificate for our domain?
Why does the message “Certificate expired: Your connection is not private” appear?
Can I pay with PayPal, Twint, Credit Card or Invoice?
Do we need to set up SSO for every Domain we have?
What information do we need to provide to update the certificate for the SSO setup?
Why does an 403 error appear after setting up SSO and logging in via SSO?
Why am I not able to see the Analytics?Analytics
What is considered an "Asset view"?Analytics
Why is External Usage only showing a numerical value, but no additional detail?Analytics
What is External Usage referencing?Analytics
Is it possible for each brand within an environment to have its own login page?
How can I export the Analytics chart data?
Brand Assistant Admin's FAQAI that actually gets your brand.
Brand Assistant End User's FAQ
How do you enable the Brand Assistant on your account?Step-by-step process on how to activate the Brand Assistant in your Frontify instance.