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Manage billing & subscription (self-service)

Billing-related questions for self-service legacy plans

Updated over 3 weeks ago

This article covers how to manage your subscription, update payment details, access invoices, and troubleshoot common billing questions. These instructions apply to self-service legacy plans. Please note that new plans can no longer be created, but existing plans can still be managed.

1. Access billing settings

To manage your billing and subscription settings, follow these steps:

  1. Click on your profile menu in the bottom-left corner of the window

  2. Select the "Subscription & billing"section

From this section, you can:

⚠️ Only account admins can access the "Subscription & billing"section.

2. Update payment details

To update your credit card or billing information:

  1. Navigate to "Subscription & billing" section from your profile menu

  2. Go to Payment Details

  3. Enter your new payment details and click "Update billing information"

3. Access and download invoices

If you're on a non-Enterprise, legacy plan, you can find your invoices directly in your account:

  1. Navigate to"Subscription & billing"section from your profile menu

  2. Scroll to the Invoices section, where you can view and download your past invoices.

4. Cancel a subscription

To cancel your subscription:

  1. Navigate to "Subscription & billing"section from your profile menu

  2. Click Cancel Subscription and follow the prompts.

5. Request Account Deletion

If you'd like to fully delete your account, please send an email request to support@frontify.com.

If you have questions or run into any issues, contact support team at support@frontify.com.

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