This article covers how to manage your subscription, update payment details, access invoices, and troubleshoot common billing questions. These instructions apply to self-service legacy plans. Please note that new plans can no longer be created, but existing plans can still be managed.
1. Access billing settings
To manage your billing and subscription settings, follow these steps:
Click on your profile menu in the bottom-left corner of the window
Select the "Subscription & billing"section
From this section, you can:
View your current subscription.
⚠️ Only account admins can access the "Subscription & billing"section.
2. Update payment details
To update your credit card or billing information:
Navigate to "Subscription & billing" section from your profile menu
Go to Payment Details
Enter your new payment details and click "Update billing information"
3. Access and download invoices
If you're on a non-Enterprise, legacy plan, you can find your invoices directly in your account:
Navigate to"Subscription & billing"section from your profile menu
Scroll to the Invoices section, where you can view and download your past invoices.
4. Cancel a subscription
To cancel your subscription:
Navigate to "Subscription & billing"section from your profile menu
Click Cancel Subscription and follow the prompts.
5. Request Account Deletion
If you'd like to fully delete your account, please send an email request to support@frontify.com.
If you have questions or run into any issues, contact support team at support@frontify.com.