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Contact support (self-service)

How to contact support on a self-service plan

Updated over 2 weeks ago

For self-service & legacy plans, our Support team is available via email only and handles limited request types such as:

  • Account access issues

  • Billing questions

  • Bug reports

When sending an email, make sure to include:

  • Your account URL

  • Your email address

  • A description of the issue (plus screenshots, if relevant)

⏱️ We’ll review requests related to account access, billing or bugs within a few business days.

Note!

We’re are not offering personalized product guidance (e.g., help setting up features or optimizing your workspace).

For most other questions, our Help Center is the best place to find quick, detailed answers.

Need more direct support? Our Enterprise plans include hands-on help from our team. [Learn more →].

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