Frontify

This article addresses common issues with accessing your account if you are on a self service plan.

Trouble logging in or accessing your account (self-service or free trial)

How do I transfer/change the ownership of my account? (self-service legacy plans)

Billing-related questions for self-service legacy plans

Manage billing & subscription (self-service)

How to contact support on a self-service plan

Contact support (self-service)

Resources for users on our self-service and free trial plans. For full feature access and dedicated support, check out our Enterprise offerings.

Essentials for Self-Service plans

Frontify Support

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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Create your account and invite the first people to your workspace.

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Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Inside Frontify: January 2026

Inside Frontify: June 2026

Product keynote 

Write effective prompts for the Brand assistant

Workspace spotlight search

Natural language search

Enhanced image search

Understanding Search Types in Frontify

Available languages in Frontify

Understanding Frontify’s MAU definition update

Brand assistant in DAM

Platform

Sharing Capabilities (Assets, Collections and Folders)

Revisions

Asset Filters

Emojis

Asset Chooser

Bulk curation in libraries

Cookie consent management

Understanding the new platform navigation

Brand assistant in Guidelines

Logout Options for Viewers

Catalogs

General

How to structure your brand in Frontify?

User roles and permissions

User Profile

Frontify System Requirements

Keyboard shortcuts

Getting Started 

Understanding and fixing 403 and 404 errors in Frontify

Domain Path

Branded Login Page

Domain Overview

Set up a Custom Subdomain

Customize email template (White labeling)

User management overview

Change or add an account administrator

User access management

Access request

Two-Factor Authentication (2FA)

Provisioning

Public sharing

Multi-language feature

Favicon

Terms & Conditions

Newsletter Notifications and Applications

Options to customize your password

How to Change Your Transactional Email Sender Address

Domain SSL Certificate Renewal Process

Account Setup and Configuration

SSO - Fast and Convenient Login for Employees

SSO: Frequently Asked Questions (FAQ)

Managing Access & Permissions with SSO

SSO user groups mapping

SSO - Okta Configuration Example

SSO - Google Configuration Example

SSO - ADFS Configuration Example

SSO - Microsoft Entra (Azure AD) Configuration Example

SSO - OneLogin Configuration Example

SSO SAML Troubleshooting

SSO Certificate Renewal Process

How to set up SSO (Single-Sign On) with SAML

Single Sign-On (SSO)

Analytics Dashboard – Search Insights

Analytics Dashboard – Overview

Asset audit trail

Analytics Dashboard - Storage tab

Analytics Dashboard - Template tab

Understanding guideline analytics

Asset Analytics – Via library

Analytics (Brand Performance)

Security – Anti-malware Protection for Uploaded Assets

Penetration Testing Questions? Reach Out to Your Customer Success Manager

Why traffic can be blocked when using Cloudflare or another Web Application Firewall (WAF)

Security

Frontify Media Delivery

Media Delivery transition guide

Media delivery digest email

CDN Links

Media delivery analytics

Dynamic media services

Media Delivery

How can I use Analytics filters to get the info I want?

How can I sort Guidelines, Projects, and Libraries?

How can I troubleshoot the Frontify Password reset?

Can I configure Request Access? If so, how?

Why I am not receiving Frontify mail? How can I fix it?

How do I invite team members to view my Guideline (Project or Media Library)?

Is it possible to let certain employees login via Single Sign On, but not all?

We use Single Sign On today. What happens to users that are not in the company anymore? Do we have to delete them manually?

How does a user become part of a Smart Group?

What parameters may be used to dictate a Smart Group?

Is it possible to manually add a user to a Smart Group?

Why can’t I edit the content on the page?

What is Single Sign On for?

How to grant access to users and groups to the Analytics Dashboard

How can I change the brand color?

How do I set up a Custom Subdomain?

Why is the analytics download sum so high?

Can I set up a landing page?

How can I share my Guidelines or assets with employees or external people?

A pop up message with “you’re currently offline, your changes are not going to be saved” appears, what can I do?

How can I reset or change my password?

How to transfer a brand

How to contact Frontify Support

How to invite team members