This is a companion article to the CI HUB Beginners Guide. You will need to review both articles to get started using the Connector.
Installing the Connector
Open the CI HUB for Salesforce AppExchange page and click Get It Now to start installation.
In Salesforce Marketing Cloud, go to Content Builder.
On the left-hand side, open the Custom Blocks section. You will see the CI HUB block available.
Drag & drop the CI HUB block into your content area, wherever you want to place an asset.
Click Login and enter your CI HUB credentials.
Once logged in, click the “+” symbol next to Connections.
Search for Frontify and click the + button to add it.
Alternatively, if you’re already a CI HUB user, you can import your saved connections.
Salesforce Marketing Cloud - Specific features and limitations
Limitations
No External Content Panel (ExCoP)
You may see mentions in other CI HUB help articles of an external content panel marked with a link icon. This is not supported within the Microsoft connector. It’s worth noting that these limitations are due to lack of need/support within Microsoft Office itself, and may not be noticeable while using the Connector.
This means there is no support for:
Checking the version of the placed asset
Warnings when a used asset has been updated in Frontify
Linking assets to their local or cloud version
Status regarding local availability
Information regarding missing assets
Moving the source of the asset (from Cloud to local)
FAQ
Q: Where do I find CI HUB in Salesforce?
A: After installation, go to Content Builder and open the Custom Blocks section. You’ll see the CI HUB block available for drag-and-drop.
Q: Can I use CI HUB in Salesforce Sales Cloud or Service Cloud?
A: No. CI HUB is only available for Marketing Cloud Engagement, specifically in Content Builder.
Q: Does CI HUB support all file types in Salesforce?
A: Only file types that are natively supported by Content Builder (primarily images). Unsupported file types cannot be placed.