If you haven’t found what you’re looking for in our help center, you can reach out to our support team in two ways, depending on your plan:
How to contact Support
In-app live chat (available to Enterprise customers only)
Click on the chat bubble in the bottom-right corner in Frontify and follow the prompts.
Email (available to all customers)
You can reach us by email at support@frontify.com.
Where to find the right help
Here’s an overview of where to get help with different types of requests:
Request type | Where to reach out |
Questions or issues related to using the platform
| Search the help center Contact support team |
Bug reports or improvement suggestions | Contact support team
Report a bug or submit an idea. Click the Submit idea button in the top-right corner of the page to get started. |
Onboarding, best practices, contract information | Contact your customer success manager |
Questions about the Frontify Public API | Search API documentation on the Frontify developer portal
Join the Frontify Slack Community |