All CollectionsPlatformFAQFAQ50 articlesHow can I use Analytics filters to get the info I want?How can I sort Guidelines, Projects, and Libraries?Fast and easy ways to sort your assets in FrontifyHow can I troubleshoot the Frontify Password reset?Can I configure Request Access? If so, how?Why I am not receiving Frontify mail? How can I fix it?How do I invite team members to view my Guideline (Project or Media Library)?A few steps to invite your team to your GuidelineIs it possible to let certain employees login via Single Sign On, but not all?We use Single Sign On today. What happens to users that are not in the company anymore? Do we have to delete them manually?How does a user become part of a Smart Group?What parameters may be used to dictate a Smart Group?Is it possible to manually add a user to a Smart Group?Why can’t I edit the content on the page?What is Single Sign On for?How to grant access to users and groups to the Analytics DashboardHow can I change the brand color?Easily update your brand color from your dashboard.How do I set up a Custom Subdomain?Why is the analytics download sum so high?Can I set up a landing page?Domain OverviewHow can I share my Guidelines or assets with employees or external people?A pop up message with “you’re currently offline, your changes are not going to be saved” appears, what can I do?How can I reset or change my password?How to change or reset the password.How to transfer a brandLearn how to transfer a brand to your client's accountHow to contact Frontify SupportLearn how to contact Frontify Support and where to go for different types of help.How to invite team membersInviting users to guidelines, libraries, projects, or specific foldersHow to Create User GroupsLearn how to benefit from user groups by setting them up, adding members, and assigning them to specific projects.How to Delete a UserLearn how you can delete users from a project level or from the whole platform and transfer ownership rights.I can not reset my password, what can I do?If the password reset doesn't work, you didn't receive the email or it's shown as expired, check out this article.Can I use dark mode?Why do I get a "403-Unauthorized" error?Why do I get a 404 error with “Page Not Found”?Can I change the background color for the Guideline icons in the Dashboard view?Can I change the icon for the Guideline in the Dashboard view?Why can't I change how the Brand or Guideline tile look in the Dashboard view (e.g. image or brand logo)?How can I change the owner of a brand?Change Brand OwnerIs password protection possible for a Guideline, Folder, Asset, etc.?Can I create my own webfont package?Sure you can do that. Follow the 5 steps in this article.Custom Subdomain: Frequently Asked Questions (FAQ)A selection of frequently asked questions about the custom subdomain setup.What information do we need to provide to update/renew the SSL certificate for our domain?Why does the message “Certificate expired: Your connection is not private” appear?Can I pay with PayPal, Twint, Credit Card or Invoice?Do we need to set up SSO for every Domain we have?What information do we need to provide to update the certificate for the SSO setup?Why am I not able to see the Analytics?AnalyticsWhat is considered an "Asset view"?AnalyticsWhy is External Usage only showing a numerical value, but no additional detail?AnalyticsWhat is External Usage referencing?AnalyticsIs it possible for each brand within an environment to have its own login page?How can I export the Analytics chart data?How to enable or disable the Brand assistantControl where and how the Brand assistant is available across your account.I can't access content or assets in my Frontify portal — what should I do?Frontify Support cannot manage permissions or access inside your organisation's portal. Here's how to find the right person to help you and what steps to take.
