FAQ
50 articles
- How can I use Analytics filters to get the info I want?
- How can I sort Guidelines, Projects, and Libraries?Fast and easy ways to sort your assets in Frontify
- How can I troubleshoot the Frontify Password reset?
- Can I configure Request Access? If so, how?
- Why I am not receiving Frontify mail? How can I fix it?
- How do I invite team members to view my Guideline (Project or Media Library)?A few steps to invite your team to your Guideline
- Is it possible to let certain employees login via Single Sign On, but not all?
- We use Single Sign On today. What happens to users that are not in the company anymore? Do we have to delete them manually?
- How does a user become part of a Smart Group?
- What parameters may be used to dictate a Smart Group?
- Is it possible to manually add a user to a Smart Group?
- Why can’t I edit the content on the page?
- What is Single Sign On for?
- How to grant access to users and groups to the Analytics Dashboard
- How can I change the Brand Color?Brand Color change
- How do I set up a Custom Subdomain?
- Why is the analytics download sum so high?
- Can I set up a landing page?Domain Overview
- How can I share my Guidelines or assets with employees or external people?
- A pop up message with “you’re currently offline, your changes are not going to be saved” appears, what can I do?
- How can I reset or change my password?How to change or reset the password.
- How to transfer a brandLearn how to transfer a brand to your client's account
- How to contact Frontify Support
- How to invite team membersInviting users to guidelines, libraries, projects, or specific folders
- How to Create User GroupsLearn how to benefit from user groups by setting them up, adding members, and assigning them to specific projects.
- How to Delete a UserLearn how you can delete users from a project level or from the whole platform and transfer ownership rights.
- I can not reset my password, what can I do?If the password reset doesn't work, you didn't receive the email or it's shown as expired, check out this article.
- Can I use dark mode?
- Why do I get a "403-Unauthorized" error?
- Why do I get a 404 error with “Page Not Found”?
- Can I change the background color for the Guideline icons in the Dashboard view?
- Can I change the icon for the Guideline in the Dashboard view?
- Why can't I change how the Brand or Guideline tile look in the Dashboard view (e.g. image or brand logo)?
- How can I change the owner of a brand?Change Brand Owner
- Is password protection possible for a Guideline, Folder, Asset, etc.?
- Can I create my own webfont package?Sure you can do that. Follow the 5 steps in this article.
- Custom Subdomain: Frequently Asked Questions (FAQ)A selection of frequently asked questions about the custom subdomain setup.
- What information do we need to provide to update/renew the SSL certificate for our domain?
- Why does the message “Certificate expired: Your connection is not private” appear?
- Can I pay with PayPal, Twint, Credit Card or Invoice?
- Do we need to set up SSO for every Domain we have?
- What information do we need to provide to update the certificate for the SSO setup?
- Why am I not able to see the Analytics?Analytics
- What is considered an "Asset view"?Analytics
- Why is External Usage only showing a numerical value, but no additional detail?Analytics
- What is External Usage referencing?Analytics
- Is it possible for each brand within an environment to have its own login page?
- How can I export the Analytics chart data?
- How to enable or disable the Brand assistantControl where and how the Brand assistant is available across your account.
- I can't access content or assets in my Frontify portal — what should I do?Frontify Support cannot manage permissions or access inside your organisation's portal. Here's how to find the right person to help you and what steps to take.