Need to request help from your IT team or agency to setup a custom domain, or Single Sign-On (SSO)? Use this ready-made email to explain what’s needed and make it easy for them to get started!
Hi [IT Team / Agency Name],
I’m working with Frontify to launch our new Brand Portal. To complete the setup, we need your support with the following:
Custom Subdomain — We’d like to personalize our Frontify URL (e.g., brand.ourdomain.com) so it’s easy for users to find and remember. We’ll need someone to:
Add a new CNAME record in our domain hosting service
Confirm whether we’ll use our own SSL certificate or have Frontify host it
Single Sign-On (SSO) — We want to automate user access to our Brand Portal using SSO for secure, simplified logins. We’ll need help to:
Set up our Identity Provider (IdP) using either SAML or OpenID Connect
Provide the required metadata to Frontify to complete the connection
To make this easier, Frontify provides a Customer Hub (https://hub.frontify.com) with clear step-by-step instructions and technical guides for your team.
-- Next step:
Please share the best contact email for the person who will handle these tasks. We’ll add them to the Frontify Customer Hub so they can manage the setup directly and securely.
Thank you for your support!
Best regards,
[Your Name]
[Your Contact Details]