Our Customer Hub is your go-to space for all things Frontify — from handy resources and how-to videos to technical requests like setting up a custom subdomain or enabling Single Sign-On (SSO) for secure, easy access. To make the most of it, we recommend inviting your IT Administrator or technical contact to the Hub.
🛠️ How to Add an IT Contact
Log in to the Customer Hub and head to the ‘Subscription & Contacts’ or ‘Contacts’ section (this depends on your account setup).
Find the ‘Your account contacts’ table.
Click ‘Add new contact’.
Choose the Frontify role ‘IT & Security’.
Enter your IT contact’s details and click ‘Add’.
✅ Important: Only users with an Administrator, Project Lead, or Executive Sponsor role can edit contacts. Once added, new contacts may take up to 24 hours to gain Hub access.
Need a refresher on how to access the Hub? Check out this quick guide.
💬 Need help?
Our Customer Success Team is here for you. Reach out to us anytime - directly to your CSM or at success@frontify.com — we’re always happy to help!