If an error message like “your connection is not private” appears, it is most likely that the certificate which secures your domain has expired or there was never a certificate set up with the Frontify Support Team.
Please reach out to the Frontify Support Team and we can check if the certificate needs to be renewed or if we can set up a certificate for you.
If you have a self-managed certificate (CSR), you can obtain a new SSL certificate through your domain management team. Keep in mind that self-managed certificates typically expire after one year and require manual renewal.
Alternatively, our support team can set up an auto-renewing certificate through Amazon Web Services (AWS). This removes the need for manual renewals and prevents unexpected downtime. We recommend switching to a Frontify-managed certificate for a seamless and reliable experience.