Quick access
About the Customer Hub
The Customer Hub is your comprehensive resource center designed to enhance your experience with our platform at every stage of your journey. This dynamic portal is your go-to destination to access our academy courses, onboarding tutorials, guides, and account insights, tailored to support your growth and ensure you make the most of your partnership with Frontify.
How to access the Customer Hub?
Customers can access the hub via the login page.
Important to know:
You're only allowed to log in if your email address has been previously authorized. This access is initially given by a member of the Frontify team and then managed by the administrator who oversees Frontify for your organization.
The Customer Hub is only accessible to Frontify customers with Enterprise plans and 3rd party agency contacts that are directly invited by them.
Having trouble logging In?
If you're having difficulty accessing the Customer Hub, here are are two steps to help resolve common login issues:
Team Access Not Set Up?
If you are new to Frontify, a member of the Frontify team will need to authorize your email address, before this access can be managed by you and your team.
If your team hasn’t been granted access yet, or if you encounter other issues, it’s best to reach out directly to your point of contact at Frontify or to our Customer Success Team on success@frontify.com.
Check Your Access
If your team is already working with Frontify, reach out to the administrator who manages Frontify for your organization and confirm that your email address has been added to the account contacts under the Customer Hub, with the right Frontify Role.
It may take up to 24h for newly added contacts to be able to access the hub.
Agencies and 3rd party contacts should be given access using the 'Your Agency Contacts' table. This will ensure they have the right access to the hub, the Frontify Academy along with other agency-specific resources.
Not getting access to your hub's content?
If you're able to log into the Customer Hub, but you're having difficulty accessing some or all content, try the following:
Reach out to the administrator who manages Frontify for your organization;
Confirm if:
your email address has been added correctly under "Your account contacts" in the Customer Hub;
your email has been added as an Agency contact (which has limited visibility);
Ensure that you have the correct Frontify Role
Only contacts with the roles of Administrator, Contributor, Project Lead, Executive Sponsor, or IT & Security can access the hub.
Agency contacts and users with 'Contributor' or 'IT & Security' roles can access the Customer Hub but cannot view account/contact information or subscription details.
Contact the Customer Success Team for additional support
Our Customer Success Team is dedicated to ensuring that you have a seamless experience with Frontify. Don't hesitate to contact us on success@frontify.com for any assistance you may need with the Customer Hub or any other aspects of our service.