Quick links
The Customer Hub is your comprehensive resource center designed to enhance your experience with our platform at every stage of your journey. This dynamic portal is your go-to destination to access our video learning lessons, onboarding tutorials, guides, and account insights, tailored to support your growth and ensure you make the most of your partnership with Frontify.
How to access the Customer Hub?
There are two ways to open the Customer Hub.
1) From the Frontify platform
If you're already logged into Frontify, go to Help > Customer Hub. You'll be authenticated automatically via SSO (no separate login needed).
2) Directly at hub.frontify.com
Go to the Customer Hub login page and sign in with your email address. If you have a Google or Microsoft account, you can use one-click sign-in. Otherwise, request a one-time access code sent to your email.
What content can I access?
Any logged-in Frontify user can access essential learning resources and product news in the Customer Hub. None of this content contains sensitive information.
To see additional content (such as onboarding plans, meeting recordings, account and subscription details, or workspace content from your CS team) you need to be added with a role by someone on your project team, typically your Administrator).
Role | Who this is for | What they can access |
Administrator, Executive Sponsor, Project Lead | Primary decision-makers and owners of the Frontify relationship | Full access to all hub content |
Contributor, IT and Security | Day-to-day users and technical contacts involved in the rollout | Onboarding tasks, learning resources, and product news |
Billing and Procurement, Legal | Operational or compliance contacts not directly involved in the product | Subscription, billing, and compliance details only |
How to invite your team (admins only)
1) In the Customer Hub, go to Subscription & contacts (you may only see Contacts depending on your subscription).
2) Scroll to the Contacts section and find 'Your key contacts'.
3) Click 'Add contact' and assign the appropriate role.
For agencies and third-party contacts, use the 'Your agency contacts' table further down the page. This ensures they get the right level of access, including the Frontify Academy and agency-specific resources.
Having trouble logging in?
New to Frontify?
Before your team can log in, a member of the Frontify team needs to set up your initial access. If that hasn't happened yet, reach out to your contact at Frontify.
Already working with Frontify?
Contact whoever manages Frontify in your organization. Ask them to confirm your email has been added under 'Your account contacts' in the Customer Hub, with the correct role assigned.
Note: It can take up to 24 hours for newly added or changed contacts to gain access.
Not getting access to your hub's content?
If you can log in but some content isn't visible, check the following with your admin:
Your email is listed under Your account contacts, not Your agency contacts, which has more limited visibility by design.
Your assigned role matches the content you need to access.
If your role is Contributor, IT and Security, Billing and Procurement, or Legal, some sections of the hub won't be visible: this is expected based on your access level.
Contact the Customer Success Team for additional support
Our Customer Success Team is dedicated to ensuring that you have a seamless experience with Frontify. Don't hesitate to get in touch with your Customer Success point of contact for any assistance you may need with the Customer Hub or any other aspects of our service.