Quick links
How to access the Customer Hub?
Customers can access the hub via the login page.
Important to know:
You're only allowed to log in if your email address has been previously authorized. This authorization is initially done by a member of the Frontify team and then managed by the customer's administrator or project lead.
The Customer Hub is only accessible to Frontify customers with Enterprise plans and 3rd party agency contacts that are directly invited by them.
How to invite your team to the Customer Hub (admins only)
1) Inside the Customer Hub navigate to Subscription & contacts*
* Depending on your subscription status, you might only see 'Contacts'.
2) Scroll down to the 'Contacts' section' and find the "Your account contacts' table.
3) Click 'Add new contact'
• Only specific roles can access the Hub: Administrator, Contributor, Project Lead, Executive Sponsor, IT & Security, and Billing & Procurement.
• Contributors, IT & Security and Billing & Procurement have limited access.
• Use 'Administrator ' for contacts with broader ownership and multiple responsibilities.
If you to grant hub access to Agencies and 3rd party contacts, scroll down further to the Your agency contacts table:
Having trouble logging In?
If you're having difficulty accessing the Customer Hub, here are are two steps to help resolve common login issues:
Team Access Not Set Up?
If you are new to Frontify, a member of the Frontify team will need to authorize your email address, before this access can be managed by you and your team.
If your team hasn’t been granted access yet, or if you encounter other issues, it’s best to reach out directly to your point of contact at Frontify or to our Customer Success Team on success@frontify.com.
Check Your Access
If your team is already working with Frontify, reach out to the administrator who manages Frontify for your organization and confirm that your email address has been added to the account contacts under the Customer Hub, with the right Frontify Role.
It may take up to 24h for newly added contacts to be able to access the hub.
Agencies and 3rd party contacts should be given access using the 'Your Agency Contacts' table. This will ensure they have the right access to the hub, the Frontify Academy along with other agency-specific resources.
Not getting access to your hub's content?
If you're able to log into the Customer Hub, but you're having difficulty accessing some or all content, try the following:
Reach out to the administrator who manages Frontify for your organization;
Confirm if:
your email address has been added correctly under "Your account contacts" in the Customer Hub;
your email has been added as an Agency contact (which has limited visibility);
Ensure that you have the correct Frontify Role
💡Good to know:
•Only contacts with the roles of Administrator, Contributor, Project Lead, Executive Sponsor, IT & Security or Billing & Procurement can access the hub.
Agency contacts and users with 'Contributor' or 'IT & Security' roles can access the Customer Hub but cannot view account/contact information or subscription details.
• Assign 'Administrator' to contacts who oversee others or have multiple responsibilities.
Contact the Customer Success Team for additional support
Our Customer Success Team is dedicated to ensuring that you have a seamless experience with Frontify. Don't hesitate to contact us on success@frontify.com for any assistance you may need with the Customer Hub or any other aspects of our service.
About the Customer Hub
The Customer Hub is your comprehensive resource center designed to enhance your experience with our platform at every stage of your journey. This dynamic portal is your go-to destination to access our academy courses, onboarding tutorials, guides, and account insights, tailored to support your growth and ensure you make the most of your partnership with Frontify.