The Download Protection settings are found in the Media Library for individual assets, folders, or library levels. And in Logo, Icon, and Document Library it can be set at individual asset and library level.

So you’ve created your amazing Library and the time has come to protect some or even all of your images. With our request download feature, you can do exactly that and much more.

Maybe some of the assets are currently not ready for public viewing, naturally, you would like to know who is downloading these assets and what they would like to do with them. We’ve got you covered!

How To Set Up Download Requests

Library Level Protection

Head to the Backend of the library you'd wish to add a download request. On the Power Bar of your Library, click on the Settings icon and then click 'Usage Settings'. Here you can configure your desired setup.

You can:

  • Protect all assets on request or have them unprotected,

  • Show watermarks,

  • Auto-approve all download requests,

  • define the length of the download permission validity,

  • define who receives the download requests.

By default, all the project owners will receive notifications. You can deselect others if you do not want them to receive any requests. Editors don't have the option to receive download requests.

Now when the Protect all Assets slider is set to On Request, and a user on the consumer view would like to download a protected image, they will first have to make a request to download, which will be sent to the individuals you have chosen in the setup. The request can then either be accepted or declined. In both cases, a notification will be sent back to the person who made the request and if they have been granted permission they will be able to download the image immediately.

On Request (Protected)

Users can only download assets from this library inheriting these settings upon request.


Assets inheriting these settings can be downloaded without an approval request.

Folder Level Protection

The protection settings can be found by clicking on the cog-wheel on the right-hand corner of the folder.


This folder will inherit the download protection setting of the library.


Users can only download assets from this folder inheriting these settings upon request.


Assets inheriting these settings can be downloaded without an approval request.

Asset Level Protection

At an asset level, you can find the download protection options, by opening an asset in the backend and clicking on the Metadata icon on the PowerBar, where you can find it under the Basics tab.


This asset will inherit the download protection setting of the folder (or library).

New assets will automatically inherit either the global setting or the folder level setting. Settings set on an asset level will not be overruled by global or folder level permissions.


Users can only download this asset upon request.


This asset can be downloaded without an approval request.

Requests Dashboard

You’ll find all the pending requests conveniently in one single place with details on the asset itself, its location, the length of permission to download the asset, the date of request, and the reason for the download. Either approve or reject. If you reject, you can state a reason.


Project owners will be notified about new requests, the requester will be informed either about the rejection reason or receive an email with the download link.

Download Protected Assets In A Collection

When you have set your security settings to ‘Protect your assets by default’ users will have to request a download for every asset in your Media Library.

Whenever users want to download a whole Collection that has protected assets and with access to only a few, then when it comes to the time of downloading them the only images that will be downloaded will be the ones that they have access to.

A notice will inform the user downloading the assets that a certain number of assets were not downloaded as they are protected.

In case of interest, please don't hesitate to reach out to your dedicated Customer Success Manager or our Support Team.

We hope you have found this article helpful

Rob @ Customer Success

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