Using your own domain for accessing the Frontify Brand Portal allows for a great user experience. But be aware that setting it up requires  active involvement of your IT department. 

Setting up a custom sub-domain is done much faster and does not involve much expertise. Check out this article How to setup your custom sub-domain in case this is an option for you.


  • The custom domains option is only available for Team and Enterprise price plans
  • Customer IT support services may be charged additionally

Here are the two steps of setting up customer domain access:

1. Create a valid domain certificate

The tricky part of setting up your domain name is to ensure valid domain access certificates. There are basically two ways of how we can do this:

a) Certificate handling via Amazon (AWS Certificate Manager)
We create the certificate directly with Amazon. You will receive an e-mail with a link to confirm. The e-mail is sent to all e-mail addresses that you registered with your domain.
Alternatively, DNS validation is also possible.

b) Certificate handling by you
You can handle the certificate handling yourself. In this case, you will have to send us the necessary information for a CSR (Certificate Signing Request). We will then create the CSR and send it back to you. Once you have signed the request, you again send it back to us in order to release the valid certificate. 

We strongly advice you for the first option, not only as this accelerates the setup but you also don't have to remember certificate renewals. The choice is up to you.

2. Add a custom CNAME record

The next step is to add a CNAME to your DNS servers to ensure the access of the new domain, e.g. to We will inform you about the details of this record.

Important: DNS changes can sometimes take up to 24 hours to take effect.

And that's it. Now it's time to spread the new URL to everyone working with your brand!

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