Using your own subdomain for accessing the Frontify Brand Portal (for example: brand.yourdomain.com) allows for a more cohesive branded experience to your users.
The custom subdomain feature is only available for Enterprise plans.
If your brand portal is already live and you would like to make changes to your subdomain, please reach out to your Customer Success Manager.
Getting started
To enable a custom subdomain for your brand portal, go to the Customer Hub and look for the option to submit a custom subdomain setup request (under the Ecosystem section).
Once your request is submitted, our Support team will contact you by email to complete the setup.
If you need help with your custom subdomain configuration at any point, feel free to reach out to support@frontify.com.
Custom subdomain - configuration requirements
Once you've submitted your subdomain setup request in the Customer hub, you will be asked to complete a few steps.
The setup process typically requires the active involvement of your IT department. Below we describe the typical setup flow so you know what to expect when you reach out to us:
Step 1. Ensure valid domain access certificates.
There are two ways of doing this:
a) Certificate handling via Amazon (AWS Certificate Manager)
We create the certificate directly with Amazon. You simply have to confirm via DNS validation (alternatively, email validation would also be possible). That solution means no costs for you, and you don't have to worry about renewing the certificate.
b) Certificate handling by you
You can manage the certificate handling yourself. If you want to go the classic way, we can issue a CSR (but we need the metadata from you). We will then create it based on your data and send you the CSR file for signing.
We strongly advise you to go for option a) because it accelerates the setup process and it’s easier to manage as you won't have to keep track of your certificate renewal.
Step 2. Ensure the access of the new subdomain to Frontify
You will need to add a custom CNAME record to your DNS servers under your domain hosting service. For example: brand.yourcompany.com to example.frontify.com.
This is a simple task that is typically done by accessing the DNS editing zone under your domain control panel. We will inform you about the details of this record when you reach out.
Important! Once a new record is added, DNS changes can sometimes take up to 24 hours to take effect.
Step 3. Subdomain set up
Once both steps above are done and validated, we will set up the subdomain for you. That might take some time and short unavailability of your account, so we recommend preparing the time when the set up can be done and let us know. Please allow for up to 20 minutes of downtime.
Note:
For Enterprise customers, please contact your Customer Success Manager for any subdomain changes.
Admins can set a destination for every subdomain and overview all the actual subdomains on their Frontify instance. More details here.
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