This is how you can troubleshoot Frontify Password reset
Ensure you request a reset password from Frontify, not your company's SSO provider. If you need an SSO password reset, please contact your IT department for support.
Be sure you're selecting "lost your password" on your Frontify account's domain (and not app.frontify.com).
Click on the reset password link within 20 minutes of requesting the reset. It will expire after that.
Check your email spam.
Confirm that you still have access to that Frontify account with the person who invited you. (you may have been deleted)
Control that you receive Frontify emails. You can take a look at this help article to fix that.
Resolve autofill issues causing "Wrong credentials" errors.
Verify that your email address is entered in the email field, not your username or display name.
Try logging in via a private or incognito browser window to prevent saved autofill details from overriding your input.
If you recently updated your password, ensure your browser or password manager is updated with the new credentials.
If none of these steps resolve the issue, reach out to our support team via in-app chat or at support@frontify.com, or contact your internal account admin for help with access and login settings.