Using your own domain for accessing the Frontify Brand Portal allows for a great user experience. Note that Custom Domain is available for Team and Enterprise plans only.
Alternatively, you can setup a Custom Sub-Domain ( yourbrand.frontify.com format) available for Starter Plan.
In order to setup the Custom Domain, you need to reach out to Frontify Support Team at email@example.com or in the chat bubble when you are working in Frontify.
Setting this up requires active involvement of your IT department. Bellow we describe the typical setup flow so you know what to expect when you reach out to us:
Step 1. Ensure valid domain access certificates.
There are two ways of doing this:
a) Certificate handling via Amazon (AWS Certificate Manager)
We create the certificate directly with Amazon. You simply have to confirm via DNS validation (alternatively, email validation would also be possible). That solution means no costs for you, and you don't have to worry about renewing the certificate.
b) Certificate handling by you
You can manage the certificate handling yourself. In this case, you will have to send us the necessary information for a CSR (Certificate Signing Request). We will then create the CSR and send it back to you. Once you have signed the request, you will have to send it back to us again, in order to release the valid certificate.
We strongly advice you to go for the first option, not only because this accelerates the setup process, but also because you won't have to remember certificate renewals.
Step 2. Ensure the access of the new domain to Frontify
For this, you would need to add a custom CNAME record to your DNS servers. For example, brand.yourcompany.com to example.frontify.com. We inform you about the details of this record when you reach out.
Important: DNS changes can sometimes take up to 24 hours to take effect.
Step 3. Domain switch
Once both steps above are done and validates, we will switch the domain for you.
This might take some time and short unavailability of your account so we recommend to prepare the time when the switch can be done and let us know.
- For Enterprise customers please contact your Customer Success Manager for any domain changes, domain and sub-domain setup.
- Customer IT support services may be charged additionally