Logout Options for Viewers

Overview

By default, viewers don't always have an obvious logout button on the pages they land on. This article explains the available logout options for viewers and how admins can surface them clearly.

How viewers can log out

1. Via the dashboard

Viewers can navigate to yourdomain.frontify.com/dashboard directly or press the Frontify icon in the lower left hand corner of the guideline if this is enabled (admins can enable or disable this option) and click their avatar in the bottom-left corner of the sidebar. A Log Out option will appear there.

​2. Direct logout URL

Any user, including viewers, can log out by visiting the following URL directly:

This immediately ends the active session for that Frontify domain. This is also useful as a troubleshooting step if the logout button appears to be unresponsive or causes a page reload loop.
​

3. Navigation Manager logout link

Admins can add a logout link directly into the navigation of a Guideline or Brand Portal via the Navigation Manager. Set the link destination to /api/user/logout and configure it to display only when users are logged in, so it's only visible to those who need it.
​

This is the most reliable way to ensure viewers always have a visible, accessible logout option without needing to know the dashboard URL.
​

Limitations to be aware of

No logout from all sessions at once Frontify does not have a built-in option to end all active sessions simultaneously. Users can only log out of their current session manually.
​

SSO users: Frontify logout only Using /api/user/logout logs the user out of Frontify only. It does not trigger an SP-initiated logout, meaning the user will remain logged into other SSO-connected applications. If your organization requires a full SSO logout across all connected apps, this approach will not cover that.
​

SAML SSO: IDP-initiated logout For SAML SSO setups, IDP-initiated logout is supported via:

Session duration and timeout

By default, users are logged out automatically after 7 days. If your organization needs a different session duration, contact your Customer Success Manager. Two options are available:

Note that session timeout settings apply at the instance level and affect all accounts, including sub-accounts. Any changes should be discussed with your Customer Success Manager first, as they may be subject to contract conditions.

Troubleshooting

The logout button spins or reloads the page without logging out: Try navigating directly to https://yourdomain.frontify.com/api/user/logout instead. If the issue persists, contact Frontify Support.
​

Viewers say they can't find a logout button: This is expected in Guideline setups where the sidebar isn't shown. Add a logout link via the Navigation Manager as described above.