"Preview could not be generated" error message
One of the common reasons for a "Preview could not be generated" error are embedded (restricted) fonts in the file.
Files with embedded (restricted) fonts can be uploaded to backend of library but will not have a preview generated and will not show up in the library page (frontend).
Here are the options to address this:
1. Remove Restricted Fonts
The first solution is to remove the embedded (restricted) fonts from the file and upload it again. This will allow the file to be previewed and displayed on the library page.
2. Compress the File into a Zip File
If you do not want to remove the embedded (restricted) fonts from the file, you can also compress the file into a zip file and upload it to the backend of the library.
This will also allow the file to be previewed and displayed on the library page.
In order for the file to have a preview image, you will need to add a custom asset preview image. This can be done by following the steps outlined in our help center article on adding custom asset preview images.
EPS Files Not Displaying Previews
If your EPS file displays only a generic file icon, this is due to how EPS files are processed in Frontify.
Why this happens:
EPS (Encapsulated PostScript) is a legacy vector format that requires specific rendering engines to generate previews. While EPS files can be uploaded to Frontify, preview generation may fail depending on the file's internal structure and embedded elements.
Resolution steps:
Convert to a modern format – Convert your EPS file to SVG, PDF, or PNG using a tool like Adobe Illustrator or an online converter (e.g., CloudConvert)
SVG is recommended for vector graphics that need to remain editable
PDF works well for print-ready files
PNG is suitable when a raster preview is acceptable
Test the file externally – Upload your EPS file to CloudConvert and attempt to convert it to another format
If conversion fails, the issue is with the file itself, not Frontify
If conversion succeeds, use the converted file instead
Use a custom preview image – If you must keep the EPS format, compress it into a .zip file and upload a custom preview image by following the steps in our article on adding custom asset preview images