Uploading assets in the Library backend and in Creative Collaboration Workspace (aka Projects)
The backend of a Library is the one you create under the Libraries tab within your Brand. This is where you can upload the assets without exposing them to other users just yet.
When in the backend of the Library, you can upload both assets and folders, organize them within the library, as well as add metadata and tags. The upload itself can be completed by drag-and-drop of folders or assets into the library or by clicking on the “+New” button in the top right corner to select files from your computer.
The same applies to Projects.
You can invite other collaborators through the Team Icon in the Power Bar on the left-hand side.
*Note that only invited users will have access to the backend of the Media Library, and only editors and owners will be able to contribute or upload assets and folders.
Can I upload assets in the Library frontend?
The frontend of a Library is the "consumer view," where all the users who have access to the Guidelines can view and download the images. It is not possible to upload assets to the Library frontend.
What can I upload where?
The Libraries and Creative Collaboration workspace (aka Project) should be a home for all of your assets. That said, in order to ensure proper security and functionality of the main features in each area, there are slight differences in the allowed file formats depending on where you are.
Media, Logo, Document Libraries and Creative Collaboration Workspace (aka Project)
In this area, there is a block-list approach in place. Frontify only blocks a limited number of formats (executable formats such as .exe, or assets without extension) here to ensure our and your security. As a result, nearly any file format is allowed for upload.
Icon Library
In this area, there is a white-list approach in place. To ensure the functionality of all features in this library, Frontify allows the upload of the following format:
svg
Template Library
Please refer to the following specific Help Article for more information.
Supported preview formats
Frontify supports the upload of nearly all file formats. There are limitations, however, to which formats are supported by previews in the platform. If no preview is supported, then a standard file icon is displayed with the file extension as visible below.
These are the supported preview formats:
Document formats:
doc, docx, dot, dotx, pdf, pot, potx*, ppt*, pptx*, xls, xlsx, xlt, xltx
Text formats:
ttf
Image formats:
ai, bmp, dng, eps, gif, ico, jpeg, jpg, png, psd, psb, svg, tif, tiff, webp
Video formats:
mp4, avi, flv, mkv, mov, mpg, mts, webm, wmv
Audio formats: while these assets do not necessarily have an image preview, the audio itself can be previewed
Further formats:
indd**, sketch**
*Files with embedded (restricted) fonts can be uploaded to backend of library but will not have a preview generated and will not show up in the library page (frontend). To go around it, one need to remove the restricted fonts and upload the same file without them.
Alternatively, it is possible to compress the file with restricted fonts into a zip file, upload the zip file and add the custom asset preview image to it.
** Depending on how or where you are uploading the file, it can become an artboard or template which are viewable. Find information about artboards with the Sketch Plugin information help article and read more about the Digital and Print Templates product here and about the Template Library here.
If you have any questions about file types, please don't hesitate to contact us.
Uploading: Timing and Storage
Please consider that larger files can take some time until they are uploaded and processed. It also depends on which and how many assets or folders are being processed at that time.
Files over 5TB cannot be uploaded, regardless of available storage space.
Account Admins can view available storage on Access Management (at /usage).
If you are not able to upload it or if it is stuck on “processing” for a long time, you can reach out to the Frontify Support Team.