Overview:
Domain SSL certificates expire periodically and must be renewed to maintain uninterrupted access to your Frontify custom subdomain. This happens automatically and without IT involvement on your side if your SSL certificate is issued by Frontify. If your team has provided Frontify with a certificate, however, then the updated certificate must be provided to Frontify manually before expiry.
Steps to Renew Your SSL Certificate
Prepare Required Information:
IT contact emails for coordination
Domain affected by the certificate renewal
New certificate if self-signed OR CSR details (see below)
Alternatively, Support can coordinate with your IT to transition your domain to a Frontify-issued SSL
Contact your Customer Success Manager:
Provide your IT contacts, the domain affected by the renewal, and the new certificate (if already prepared)
Coordinate the Certificate Switch:
Our support team will coordinate with your IT on the renewal
We will update the configuration on our side
You will receive confirmation when the update is complete
Critical Requirements
Send us your new certificate before the current certificate expires to avoid your domain going down. We recommend starting the process 30 days or more before the SSL expires.
Certificate updates can only be performed during support hours
😌 Consider switching to a Frontify-issued certificate. This is free and auto-renews each year as long as the validating DNS record remains in place.
Certificate files or details to provide
If providing a self-signed certificate
Please provide: new certificate, certificate chain, and private key in .pem format
If requesting a CSR
Mandatory Fields
Country (2-letter code): The ISO 3166-1 alpha-2 country code (e.g., DE, US, GB)
Common Name (domain): The primary Fully Qualified Domain Name (FQDN) the certificate will secure (e.g., www.example.com or example.com)
Optional Fields
State/Province: The state or province name
Locality (city): The city name
Organization: The legally registered name of the organization
Organizational Unit: A division or department within the organization (e.g., IT Department)
Additional Configuration
Key Size: Select the desired bit length for the RSA key pair (e.g., 2048, 4096). 2048 bits is the current industry minimum standard
Alt. Names (SAN): Additional hostnames (Subject Alternative Names) to be included in the certificate, separated by commas or spaces
Support Hours for Certificate Updates:
Monday-Thursday 8:30 AM - 11:30 PM CET
Friday 8:30 AM - 11:00 PM CET
Monday-Thursday 2:30 AM - 5:30 PM EST
Friday 2:30 AM - 5:00 PM EST